Dispatch occurs within 24 hours of payment being made.
We dispatch orders Monday to Friday 9am to 5pm AEST.
In case we need to contact you or obtain further information from you to verify an order, we will notify you within 1 working day after you have placed the order.
If any unforeseen circumstances arise causing us to not dispatch your goods in the above time frames we will notify you immediately.
For domestic orders shipping costs are:
- Up to 5kg, $10 shipping fee
- 5.01kg to 20kg, $20 shipping fee
For international orders a $20 AUD flat rate shipping fee applies.
We use Australia Post to deliver our beauty products.
Byerin Massage takes no liability for orders lost or damaged in transit via Australia Post.
To see if you are eligible for compensation with Australia Post due to a lost or damaged order you can read more here.
When your order is shipped we will send you your tracking number via email.
To keep up to date on where your order is use the Aust Post tracking app located at https://auspost.com.au/